In case you, the client, are unsatisfied with the service delivered or provided to you, you may ask for a refund of the payment made to us.
Placing the Request
The request must be placed via E-mail to [email protected] clearly stating the below details:
- Name on the service and registered contact number/Email Address/Invoice Number
- Service Requested
- Amount Paid
- Date of Payment
The request will be subsequently forwarded to the management. The Management will decide after reviewing the request further whether the refund will be granted or not, and the amount to be refunded.
The request must be placed within 7 days of rendering the service.
The refund request will be processed from 2 to 4 weeks of receiving the request.
If your request for refund is granted, the refund will be processed to your bank account appropriately. The nominal bank fees and other charges as applicable will be at your cost.
Cancellation of Service
In case an order is cancelled any time during the work process, we will have the right to charge you the costs incurred to the point of cancellation and a proportionate service charge and refund the balance amount.
Changes in the Policy
The right to make changes in the policy will be at our sole discretion. Such changes will be effective immediately once they are posted on our website www.spectrumaccounts.com. It is the obligation of the visitors and clients to review the most current terms and conditions, and refund policy posted on our website.
If you have any questions about these Terms, please inform us by email [email protected] or call +97142699329.